PC Support Specialist

To Be Qualified for this Position:

• PC (Windows) experience in troubleshooting - Basic Windows hardware and software troubleshooting skills
• Basic network troubleshooting - fax machines, printers, copiers and iPads
• Familiarity with Microsoft Office
• Computing Technology Industry Association (CompTIA) A+ - Certification or equivalent or ability to get certification within one (1) year from date of hire
• Valid NYS Driver's License

In this position, some of the responsibilities will be:

• Install new machines
• Adds local rights and privileges as needed for local installs
• Travels to worksites
• Terminates local accounts as directed
• Maintains updated PC support training
• Sets up webinars for remote site personnel
• Troubleshoots basic problems, such as printer jams, network connectivity, and fax communication issues
• Conducts audits of physical security for PCs, faxes, printers, and network equipment at remote locations and reports findings to the Director and Assistant Director of IS
• Tracking and reporting out on job tasks as assigned
• Reviews PC functionality
• Reviews the security and access of HIPAA relation information for breaches, lapses, and appropriate access of users
• Assists with IT duties as assigned for coverage when other IT staff are off
• Participates in on-call rotation for on-call phone coverage
• Meets with vendors as assigned
• Provides on call support for PC and software needs
• Performs clerical duties regarding tracking of physical hardware and licensing under the direction of the IS Director, or IS Assistant Director